Customer service

Baseball and small business… oh the similarities!

Baseball and small business… oh the similarities!

I’ve been a fan of baseball ever since Willie Mays roamed centerfield for the New York Giants. When I played Little League in Vancouver, Canada my teammates and I all had heroes who played our position in the Majors. I…

Great Customer Service: 7 Tips

Great Customer Service: 7 Tips

When we think of the most important issue in business, we always come back to customer service. In every consultation, workshop or class, we ask two questions and get amazingly similar results: • What small businesses do you like to…